Emergency Information

Emergency Line
For any emergency, call 410-737-8838, x8806

For Emergency Assistance in Public Areas, Dial *1
If you ever need emergency assistance while traveling through our community buildings, go to any public community phone and dial *1.  *1 is available to residents, visitors, and employees. Please note that a label is displayed on all public phones that have this functionality. Be sure to share information about *1 with family members and friends who regularly visit our community, so they know what to do in the event of any emergency when in a common area.

Alert Line
To hear about an alert message, call 410-314-7944

• Provides special emergency information pertinent to the community
• Call this line to hear the AlertMedia alerts that come through the automated phone messaging system
• Updated Monday - Friday

The AlertMedia System messages will come from the number 410-632-6424. This allows Security to notify you in emergency situations like

• Significant weather alerts
• Fire or environmental emergency
• Police activity nearby

If you are not receiving Alert Media phone calls, please contact Deanna Booker in Resident Life at extension 601-8230.

Please add 410-632-6424 to your Contacts, so that it will recognize calls, texts and emails coming to you from that number.

After Hours
After hours, on holidays, and on weekends, only emergencies will be addressed by contacting Security at 410-737-8838, x8806.

Power Outages

The community is equipped with an emergency generator that should activate soon after a power outage. Once on emergency power, the following systems will normally be working:

• Emergency Pendants, Pull Cords and Fire Detection Systems
• Hallway/Stairway Emergency Lighting
• One (1) elevator per Residential Building
• Regular corded telephone that plugs into a wall jack
• There are RED outlets throughout the community that will work during power outages. These are specifically designed for people who need constant power, i.e. people using home oxygen or other life support equipment. If you have a device that needs to be plugged in, please contact Security and Emergency Services for assistance. We advise that you purchase and safely store a long power cord that will connect your device to the designated RED outlets in the hallway. There are limited outlets so we will prioritize life support/safety equipment.

Once on emergency power, the following systems will not work in your residence building:

• Residence Heat/Air Conditioning
• Residence Electric
• Hot Water

During a power outage, please turn the thermostat to OFF. Feel free to turn it back on once power is restored. It will take approximately 10 minutes for the compressor to kick back on. Also be sure to keep your refrigerator and freezer doors closed.

DO NOT use candles or open flames during a power outage. Please have battery operated flashlights or lanterns and extra batteries on hand in the event of a power outage.

If the community determines that the main power may be out for an undetermined amount of time, you will be provided with additional information and direction.